Frequently Asked Questions
- Who can help me get a credit card payment? First, call Ariba at 866-218-2155. If you still need help, please email firstname.lastname@example.org. There is someone watching this email location who can respond to and support your questions. Please supply your purchase order number and full supplier name, so we can quickly resolve your issue.
- If your merchant card provider says the CVV number is required. The CVV (Card Verification Value) is not required for processing Sonoco p-card orders. However, if you are doing consumer-direct business, you may have this field required on your credit card terminal. Please work with your merchant bank to remove the requirement on this field, as this is not required for business-to-business transactions. If you would like that additional security check, have the merchant bank select the last four digits of the p-card as an alternative. If you have issues with your merchant bank, please contact U.S. Transactions Corporation, who can help you find new tools.
- If you sign into your Ariba email account and cannot find your Sonoco order. This generally means that you have created your own Ariba Supplier Network ID, instead of Sonoco creating your ID and giving it to you. This is the proper ID for you to use. If you are able to log into the Ariba Supplier Network email system but cannot see the Sonoco order, send an email to email@example.com and tell us which ID number you are using to get in. We will compare that ID with what we show, and send you information on how to link the two together and see your Sonoco orders.
- If you cannot remember your ID to sign into Ariba. Call Ariba's Help Desk at 866-218-2155 and give them your company name, or send an email to firstname.lastname@example.org to recover the ID.
Read the Sonoco Ariba Purchase Order Guide for Suppliers.
Find out where your check payment is in our payment cycle process.